The small print

Terms & Conditions

A few house rules that help us look after every guest at Elián Bar & Kitchen. Thank you for reading them before your visit.

Service & seating

The management reserves the right to refuse service to anyone, without giving a reason.
Online bookings are confirmed automatically. For guests without a booking we can’t guarantee a table or give an exact wait time. A member of our team always looks after the front of house, so please wait to be seated.
At peak times, tables are limited to 60 minutes, and smaller tables may be shorter, so that we can welcome every guest. While there is a queue, we ask all guests to meet the minimum spend. Thank you for your understanding.

Dogs are welcome in the bar area only (see our dog policy). We can only seat dogs where they won’t block our emergency routes or affect the safety of other guests and our team. When we’re full we may not be able to seat your dog, or you may wait longer for a table nearest the exit.
Assistance dogs are always welcome.
We can only fit a limited number of prams at any one time, so you may wait longer for a table if other families with infants are already dining.
When we’re at full capacity we may not be able to seat guests with luggage, move or add tables and chairs, or provide a high chair. This keeps everyone safe and our emergency procedures clear. Any allowances are at the management’s discretion, and we will never compromise anyone’s safety.
For the same reason, please follow our team’s advice on where to store luggage, and leave umbrellas in the stand by the door. Not following our health and safety guidance may result in refusal of service.

Please tell your server about any allergies before you order. Not every ingredient can be listed, and we can’t guarantee that any dish is completely free of allergens. Detailed allergen information is available on request.
Substitutions and changes to dishes may carry an additional charge.
Our team may substitute menu items depending on availability, so please tell your server about anything you can’t or don’t want to eat, including dietary changes during pregnancy.

We choose music for all of our guests to enjoy, so we can’t tailor the playlist to individual tables. The volume suits the atmosphere we create as a bar & kitchen, and we can’t change the music or volume for guests holding meetings or making calls.
Some songs may contain language or themes that some guests find offensive. We choose our music with care, but tastes differ, and by visiting you accept that the music may not suit everyone. We can’t accept responsibility for any offence taken.

Bills can be split into a maximum of four payments per table. If you need more, a service charge will be added.
We don’t itemise bills meal by meal, but we’re happy to arrange custom splits on request.
A discretionary 10% service charge is added for parties of six or more.
Please check your bill before paying. Each guest is responsible for settling their share, and the last person in a group is responsible for any balance left outstanding.
We can’t be held responsible for disagreements within a group about how a bill is shared.

Our licence does not permit smoking in our outdoor dining area.
Elián Bar & Kitchen is licensed for live music, and all performances follow our licence. Out of respect for our neighbours, please keep noise to a minimum, especially when leaving at night. Disruptive or excessively loud behaviour in or around the venue may result in refusal of service or being asked to leave.

Olives: may contain stones.
Salmon: may occasionally contain small bones.
Hot food: is served hot, just as it should be.
Fresh juices & smoothies: have natural bits for an authentic taste.
Presentation: our dishes may be plated creatively and garnished with salt, pepper or cress.
Custom breakfasts: when you build your own instead of ordering from the menu, the price depends on what you choose.
Tap water: comes with fruit and ice.
Waiting: if you choose to wait for a table, you do so at your own discretion.
Tables: if you sit at a table that hasn’t been cleared yet, our team will need to clean it while you’re seated. We recommend waiting by the door to be seated; staff can’t be held responsible if cleaning spray reaches you.
Flowers: we have real flowers in the restaurant, so please be mindful if you have allergies.